Privacy Policy

Who We Are

Weaverse ("we," "our," or "us") is a Shopify Hydrogen theme customizer and visual page builder. We're committed to protecting your privacy and being transparent about our data practices.

This Privacy Policy applies to our website (weaverse.io), our Shopify app, and related services (collectively, our "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

What Information We Collect

Information You Provide

• Account Information: Name, email address, company details when you create an account
• Shopify Store Data: Store information, product data, and theme configurations when you connect your Shopify store
• Support Communications: Messages you send us for customer support
• Payment Information: Billing details for subscription payments (processed securely by our payment providers)

Information We Collect Automatically

• Usage Analytics: How you interact with our website and app (with your consent)
• Technical Information: Browser type, device information, IP address
• Cookies and Tracking: Based on your consent preferences for analytics, marketing, and functional features

How We Use Your Information

We use your information to:

• Provide Our Services: Enable theme customization, visual editing, and app functionality
• Account Management: Create and maintain your account, process payments, provide support
• Communication: Send important updates, respond to inquiries, provide customer support
• Improvement: Analyze usage patterns to improve our services (only with your consent)
• Marketing: Share relevant product updates and features (only with your consent)

Third-Party Services

We use carefully selected third-party services to provide and improve our platform:

• Google Tag Manager & Analytics: Website analytics (requires analytics consent)
• PostHog: Product analytics and user behavior insights (requires analytics consent)
• Crisp Chat: Customer support chat widget (requires functional consent)
• Shopify: Integration with your Shopify store for theme management
• Payment Processors: Secure payment processing for subscriptions

Data Security & Protection

We take data security seriously and implement appropriate technical and organizational measures to protect your information:

• Encrypted data transmission using SSL/TLS
• Regular security audits and updates
• Access controls and authentication requirements
• Secure cloud infrastructure with trusted providers

Your Rights & Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Export your data in a portable format
• Withdraw Consent: Change your cookie preferences at any time
• Object: Opt out of marketing communications

Data Retention

We retain your information only as long as necessary to provide our services and fulfill legal obligations:

• Account Data: Until you delete your account
• Usage Analytics: Up to 26 months (with consent)
• Support Communications: Up to 3 years for quality and training purposes
• Payment Records: As required by applicable tax and accounting laws

International Data Transfers

Our services may involve transferring your data to countries outside your residence. We ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by relevant authorities
• Working with cloud providers that meet international security standards
• Implementing data protection measures equivalent to applicable regulations

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice in our app

Legal Basis for Processing (GDPR)

If you are in the European Economic Area, our legal basis for processing your personal data includes:

• Contract: Processing necessary to provide our services
• Consent: For analytics, marketing, and optional features
• Legitimate Interests: For security, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws and regulations